Privacy Policy
GretaPoll (gretapoll.com) is committed to protecting the privacy and personal data of all visitors, registered users, and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, and affirms our obligation to handle all personal data with the utmost care and in full compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing or using our website, you acknowledge and accept the practices described herein.
1. Introduction: Our Commitment to Privacy and Data Protection
At GretaPoll, safeguarding your personal information is central to everything we do. We design our services and supporting infrastructure with privacy at their core, adopting industry-standard practices to ensure transparency, data minimization, and meaningful user control. We are dedicated to complying with all regulatory requirements and to giving you full control of your personal data.
2. Scope of This Policy and Our Role as a Data Controller
This Privacy Policy applies to all personal data collected through gretapoll.com and its associated services, features, and communications. GretaPoll acts as the data controller of personal information submitted through the website, meaning we determine the purposes and means of processing your data.
For specific third-party services integrated into our platform (e.g., payment processors), these partners may act as separate or joint data controllers. We encourage you to review their privacy policies accordingly.
3. Categories of Personal Data We Process
We collect and process personal data in the following categories:
– Usage Data: Includes information such as browser type, referring/exit pages, access times, IP address, session duration, and page interactions. This information helps us understand user behavior and maintain service integrity.
– Account Data: When you create an account or communicate with us through our platform, we collect personal identifiers such as your name, address, email address, and phone number.
– Profile Data: To personalize your experience, we collect and analyze your preferences, purchase history, interaction patterns, and public response behaviors on gretapoll.com.
– Communication Data: We retain records of customer inquiries, support interactions, feedback forms, and email communications to improve service quality and monitor performance.
– Technical Data: Information regarding your device type, operating system, device configuration, language settings, screen resolution, and internet connection is collected automatically to enhance site performance.
– Transaction Data: For service delivery and order fulfillment, we collect data including payment method, billing details, order history, and delivery addresses through secure service providers.
– Preference Data: This includes your communication preferences, marketing consent choices, and any explicitly shared product or service interests.
4. Legal Bases for Processing
In accordance with GDPR Article 6, the lawful bases we rely upon to collect and process your personal data include:
– Contractual Necessity: When data is required to provide services or fulfill contractual obligations to you.
– Consent: For marketing communications, cookie preferences, and other non-essential data uses, we rely on your clear, informed consent. You have the right to withdraw consent at any time.
– Legitimate Interests: We may process your data for our legitimate business interests, such as service improvement, fraud prevention, and securing our digital assets, provided such interests are not overridden by your rights and interests.
– Legal Obligations: Certain legal or regulatory duties may require us to collect and store personal data.
5. Your Rights Under Data Protection Laws
As provided under GDPR and CCPA, you have the following rights:
– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You can request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to certain legal obligations.
– Right to Restrict Processing: You can request the temporary suspension of data processing under limited conditions.
– Right to Data Portability: You may request that we provide your data in a structured, machine-readable format or transmit it to another controller.
– Right to Object: You can object to processing when it is based on legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination (CCPA): We will not deny services, impose different prices, or offer a different quality of service for exercising your rights.
To exercise any of these rights, please contact us at [email protected]. We will verify your identity and respond within the timeframes prescribed by law.
6. Security Measures
We implement a wide range of technical and organizational security measures to protect your data, including:
– End-to-end encryption for data-in-transit and data-at-rest
– Access controls and role-based permissions
– Regular vulnerability assessments and system updates
– Routine back-up and disaster recovery protocols
– Data protection training for employees with access to personal data
Despite these measures, the transmission of data over the Internet can never be guaranteed as 100% secure. You acknowledge and accept this risk when using gretapoll.com.
7. International Data Transfers
Your personal data may be stored or processed in jurisdictions outside your country of residence. In such cases, we ensure that appropriate safeguards—such as the European Commission’s Standard Contractual Clauses (SCCs)—are in place to protect the transfer of data in accordance with GDPR requirements.
For users from California and other U.S. regions, we maintain compliance with applicable regional data protection expectations and ensure all cross-border transfers are lawful and secure.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, tax, or accounting requirements. Specific retention periods include:
– Usage Data: 12 months, for analytics and security
– Account Data: Retained for the life of the user’s account and deleted upon closure, subject to legal requirements
– Communication Data: Retained for up to 3 years post-resolution
– Transaction Data: Retained for up to 7 years for financial compliance
– Marketing & Preference Data: Until withdrawal of consent or account deletion
Anonymized or aggregated data, which does not identify individuals, may be retained indefinitely for research and development purposes.
9. Cookie Policy
GretaPoll uses cookies and similar technologies to enhance site functionality, improve user experience, and analyze site usage. These include:
– Essential Cookies: Necessary for core website functionality, account access, and secure user sessions
– Functional Cookies: Improve usability and enable customizations such as language or regional settings
– Analytics Cookies: Help us understand interaction metrics to improve performance and design
– Performance Cookies: Track application error rates, loading speeds, and responsiveness
You can access our full Cookie Notice via the footer on gretapoll.com.
10. Cookie Management and GDPR/CCPA Compliance
Upon your first visit to gretapoll.com, you will be prompted to set your cookie preferences through a compliant consent management platform. You may update your preferences or withdraw consent at any time through our cookie settings interface. For CCPA users, opt-out mechanisms and “Do Not Sell My Personal Information” links are also provided where relevant.
11. Special Protections for Children Under 13
GretaPoll does not knowingly collect or solicit personal data from individuals under the age of 13. If you believe a child has provided us with personal data via gretapoll.com, please contact us immediately at [email protected]. If such data is discovered, it will be promptly deleted in accordance with applicable laws.
12. Policy Updates and Notification
We may amend this Privacy Policy from time to time to reflect changes in our legal obligations, service offerings, or data processing practices. Material changes will be communicated via email notification (if applicable) or by prominent notice on gretapoll.com. Continued use of the site after policy updates will constitute acknowledgment and acceptance of such changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at the following:
Email: [email protected]
Website: https://gretapoll.com
GretaPoll remains fully committed to protecting your data and upholding your privacy rights. Your trust is paramount, and we encourage you to reach out with any concerns related to the processing of your personal information.